Terms of Use

1. Basic Terms & Acceptance

Welcome to Florida Flowers and Orchids  (site "OrlandoFlowerMarket") Orlando Flower Market offers products and services subject to the following Terms of Use. By accessing or purchasing from this Site (even just browsing our website), or placing a direct email order,  you are agreeing to be bound by and acknowledging your acceptance of these Terms of Use. If you do not agree with any of these terms, you are not authorized to use this site.

2. Right to Refuse Service

Orlando Flower Market reserves the right to refuse service to anybody at anytime.

3. Changes to Your Order

If you would like to change your flower order, please contact us at least 7 days prior to your first scheduled delivery date. We might not be able to make changes to an order without sufficient notice. There is a $10 fee to change the scheduled delivery address and is not guaranteed.

4. Cancelling Your Order

If you would like to completely cancel your flower order you must do so at least 8 business days prior to your first scheduled delivery date. No cancellations will be accepted within 7 business days of a scheduled delivery date. There is a 15% surcharge for all cancelled orders. To cancel an order, you can either send an email to rob@orlandoflowermarket.com with the subject heading CANCEL ORDER # (include your order number) in the body of the email include what you want to cancel or call us 407.423.7033. Either way, we will need to speak with the person who placed the order to confirm the cancellation.

5. Shipping/Picking Up Your Flowers

Orlando Flower Market recommends the customer, or a representative, be present for delivery. A signature may or may not be required at the time of delivery. Orlando Flower Market is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, damage to products as a result of prolonged travel times caused by the customer not being present, FedEx or DHL delays, delays as a result of Customs and Agricultural inspections, or acts of God. 

6. Warnings About Handling Flowers, Boxes & Materials

Orlando Flower Market ships wholesale flowers that may be protected and secured with heavy plastic straps, large metal staples, wooden rods and other sharp packaging materials. The packaging materials and the flowers themselves may have rough sharp edges and/or thorns. Use caution to protect yourself while handling the boxes, packaging materials and the flowers themselves. Packaging straps are under pressure and may release suddenly. There is a risk for injury when handling the boxes, packaging materials and flowers. Please be careful and use proper protective gloves and appropriate tools. Orlando Flower Market can not be held responsible for damages or injuries that occurred as a result of handling our packages or flowers.

7. Flower Complaints & Claims

If you are not satisfied with your flower shipment, please call Orlando Flower Market IMMEDIATELY after opening your boxes at 407-423-7033 AND email us to rob@orlandoflowermarket.com. All complaints must be communicated verbally and accompanied with digital pictures indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim, we will request digital pictures and/or return of all product (for quality inspection). We do not guarantee color tone matches. Flowers are a natural product and vary in color from season to season.

It is the customer's responsibility to properly care for flowers. Orlando Flower Market is not liable for products mishandled by clients. As a courtesy, each product page explains in detail how to care for flowers, however customers must be knowledgeable on flower care. 

8. Product Descriptions & Site Content

Orlando Flower Market makes a conscientious effort to describe and display our products and services as accurately as possible. Despite our best efforts, items may be mis-priced, described inaccurately, or unavailable and we may experience delays in updating product information. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications and availability. Orlando Flower Market reserves the right to change or update product information, to correct errors, inaccuracies or omissions at any time and without prior notice. The colors shown on the site may be influenced by your computer and/or monitor settings. We are unable to guarantee exact color matches.

9. Links to Other Sites

Orlando Flower Market provides links to third-party websites and additional resources for our customers. These resources may or may not be affiliated with Orlando Flower Market. You acknowledge and agree that we are not liable for the content, products, services or availability and accuracy of any such websites or resources. Links to such websites do not imply any endorsement by Orlando Flower Market and you assume all risk arising from your use of any such websites or resources. It is your responsibility to review the Terms of Use, Privacy Policies and Agreements that may bind you when dealing with all third-party websites, we encourage you to use careful discretion.

10. Personal, Non-Commercial Use Access

Visitors are authorized to use the Site and Contents strictly for personal, non-commercial use. You may download, print and save copies of materials strictly for your personal, non-commercial use only. No right, title or interest in any Content is transferred to you as a result of downloading or copying. Publishing, selling, modifying, retransmitting or otherwise distributing without written consent is strictly prohibited and punishable by law.

11. User Submitted Information

In the event that you decide to share information on our Site please understand that it is considered to be non-confidential information and you are granting Orlando Flower market a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, display, edit, modify, reproduce, distribute, store and prepare works of Your Content. Orlando Flower Market is free to reproduce, use, disclose and distribute such communications without limitation or obligation.

12. Governing Law

Orlando Flower Market is operated out of Orlando, Florida and governed under the state law thereof. Therefore, it is legally bound by the State of Florida and the United States of America. If you are placing an order from outside of the United States (for delivery within the US), please take note that all information you provide will be transferred to the United States. These laws apply no matter where in the world you live or order from.

13. Changes to Terms

Orlando Flower Market may update these Terms from time to time. Changes will be effective upon posting. You are responsible for reviewing and becoming familiar with any changes. Your use of the website following the changes constitutes your continued acceptance of the updated Terms. The date on which the current Terms of Use and the Privacy Policy took effect is located at the top of the page.

14. Severability & Final Acceptance

By using the Orlando Flower Market website, you consent to the Terms of Use and the Privacy Policy. Orlando Flower Market has the right to retain all of the information collected under the Privacy Policy for record keeping purposes. If any of the conditions stated within the Policy shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.