FAQ

How do I place my order?

The best way to place your order is via our webpage. This way, we receive your information exactly as you enter it. However, if you need assistance in placing your order, we do take orders over the phone and via chat or email.

When should I place my order?

We suggest you place your flower order at least two weeks to one month prior to your event. Next day orders may be possible depending on flower variety and availability. However, ordering in advance locks in current prices and improves availability chances. Orders come on a first come, first serve basis. The earliest orders will be fulfilled first. This is very important if a specific variety sells out. Waiting to the last moment could risk that we are sold out of the specific flower you need. After we receive your order, a customer service representative will call you to verify your order. Most importantly, ordering in advance allows you to check this task off your to-do list!

Can I cancel my order?

All requests to change an existing order must be placed within 7 days of your delivery date. Many of our products are shipped from Ecuador, South America, and are often being processed for their journey several days prior to the delivery date. Once the product has been shipped, changes are not possible. If you wish to cancel your Florida Flowers and Orchids order please send an e-mail to rob@flaflower.com, with the subject heading CANCEL. Please type your order number along with your name and address in the body of the email. You will receive an email notice verifying cancellation of your order within 48 hours. Cancellations are subject to a fee equal to 15% of the total order amount. Florida Flowers and Orchids Inc will refund the amount you paid minus the 15% cancellation processing fee. Why the fee? We must charge a 15% cancellation fee due to the fact that we are charged a 4% credit card fee each time you charge a card, so we pay 4% of the total order upon processing the order and an additional 4% when processing the refund. Then we have a per transaction fee. Plus between our accounting department and a customer service representative’s time, it takes about 2 hours to process a cancellation request, which is converted into labor costs. Once you add all of this, it actually costs more than 15% to cancel an order, but we consider 15% to be fair.

How do I make changes to my order?

All requests to change an existing order must be placed within 7 days of your delivery date.  Many of our products are shipped from Ecuador, South America, and are often being processed for their journey several days prior to the delivery date. Once the product has been shipped, changes are not possible. Changes are subject to a $15 fee.